Shipping Policy

At GalaEyes, we are dedicated to delivering your stargazing dreams right to your doorstep. Our Shipping Policy outlines the details of our shipping methods, delivery times, and associated charges to provide you with a transparent and hassle-free shopping experience.

Estimated Delivery Time

The estimated delivery time will depend on your shipping location and the selected shipping method. As we offer worldwide shipping, delivery times may vary. For most locations, we aim to deliver your order within 3-5 working days from the time of dispatch. We provide estimated delivery times during the checkout process, so you can anticipate when your order will arrive.

Shipping Locations

We offer worldwide shipping, ensuring that no matter where you are, you can explore the wonders of the cosmos with GalaEyes.

Shipping Methods

To ensure the timely and secure delivery of your orders, we partner with reputable shipping carriers. The shipping methods available for your location will be displayed during the checkout process. Please note that the shipping options may vary based on your delivery address and the weight of the items in your order.

Processing Time

We understand your eagerness to embark on your celestial journey, and we strive to process and ship your orders as swiftly as possible. Once your order is placed and payment is confirmed, we aim to process and dispatch your order within 1-3 business days. Please allow for additional processing time during peak seasons or holidays.

Estimated Delivery Time

The estimated delivery time will depend on your shipping location and the selected shipping method. As we offer worldwide shipping, delivery times may vary. We provide estimated delivery times during the checkout process, so you can anticipate when your order will arrive.

Please note that unforeseen circumstances, customs delays, or natural disasters may impact delivery times. We kindly ask for your understanding in such situations and assure you that we will do our best to keep you informed of any delays.

Shipping Charges

Shipping charges are determined based on your location, the shipping method selected, and the weight of your order. The shipping fees will be displayed during the checkout process, allowing you to review and confirm the charges before completing your purchase.

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your order and know when it will reach you. Please keep in mind that tracking information may take some time to update, especially during international shipments.

Customs and Duties

For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Customs policies vary by country, so we recommend contacting your local customs office for more information.

Questions and Assistance

If you have any questions or need assistance regarding shipping, tracking, or delivery, please don't hesitate to contact our customer support team. We are here to help and ensure your celestial treasures reach you safely and in a timely manner.

Thank you for choosing GalaEyes. We look forward to bringing the marvels of the universe to your doorstep!